Shipping policy
Shipping Policy
All Odyssey Interior pieces are made to order and carefully prepared before dispatch.
Processing Time
Our current processing time is 3 to 7 working days before dispatch. During busy periods, collection launches or custom colour orders, processing may take a little longer.
If there is a delay with your order, we will contact you as soon as possible.
UK Delivery
We currently offer UK delivery.
Orders are sent using standard tracked delivery where possible. Delivery after dispatch is usually 3 to 5 business days, depending on the courier.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order.
Current UK standard delivery rates:
Small parcels from £3.99
Medium parcels from £5.99
Larger parcels from £9.99
Delivery Address
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address provided at checkout.
Lost or Delayed Parcels
If your order has not arrived within the expected time, please contact us and we will help check the delivery status.
Please allow extra time during busy periods, bank holidays or courier delays.
Damaged Items During Delivery
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the damaged item
Photos of the packaging
A photo of the delivery label
We will review the issue and offer a suitable solution, such as a replacement, repair, refund or return instructions.
Delivery Address, Missed Delivery & Safe Place
Please make sure your delivery address is correct and complete before placing your order. We are not responsible for delays, failed delivery or lost parcels caused by an incorrect or incomplete address provided at checkout.
If a parcel cannot be delivered because the customer is unavailable, refuses delivery, misses the courier delivery attempt, or does not rearrange delivery/collection within the courier’s time frame, any return postage, redelivery cost or replacement delivery cost may be the customer’s responsibility.
If you choose to leave your parcel in a safe place, with a neighbour, concierge, reception area or any other nominated location, this is done at your own risk. Once the courier confirms delivery to the address or safe place requested by the customer, we cannot be responsible for loss, theft or damage after delivery.
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible so we can help you check the tracking information and raise an enquiry with the courier where appropriate.
This does not affect your statutory rights if an item arrives damaged, faulty or has not been delivered correctly.